Last Updated: 21 April 2026
These Terms and Conditions apply to all bookings made with TeslaAirportTransfers.com (“we”, “us”, “our”). By making a booking, you agree to these terms.
All bookings are subject to availability and are only confirmed once you receive written confirmation via SMS, WhatsApp, or email.
It is your responsibility to review your booking confirmation and notify us promptly of any errors.
All prices are in Australian Dollars (AUD) and include GST.
Payment may be required in advance depending on the booking.
We accept major debit/credit cards and bank transfer.
Quotes are valid for 7 days unless otherwise stated.
More than 24 hours before pickup: Full refund
12–24 hours before pickup: $40 cancellation fee
Less than 12 hours before pickup: No refund (credit may be offered at our discretion)
No-shows: No refund
A “no-show” is defined as the passenger not being ready within 15 minutes of the scheduled pickup time.
Refunds (where applicable) are processed within 5 business days.
If flights are cancelled or significantly changed by the airline, we may offer a credit valid for 12 months.
Changes must be requested at least 12 hours prior to pickup and are subject to availability.
Additional charges may apply.
We monitor flights in real time.
Domestic flights: 45 minutes included
International flights: 60 minutes included
Additional waiting time may be charged at $1 per minute.
For airport transfers departing to the airport:
We guarantee your driver will arrive at the scheduled pickup time or within 15 minutes after that time.
If we fail to arrive within this window, your trip will be provided at no charge.
Drivers aim to arrive slightly early where possible.
This guarantee applies only to bookings confirmed at least 12 hours in advance.
In rare circumstances, we may arrange a third-party vehicle to fulfil your booking.
5 minutes complimentary waiting time is included
After 5 minutes: $1 per minute
After 15 minutes, the driver may leave
If the driver departs after waiting, up to 100% of the fare may be charged.
We reserve the right to refuse or terminate service if a passenger is:
abusive, aggressive, or unsafe
intoxicated to a level that presents risk
No smoking, vaping, or alcohol consumption is permitted in the vehicle.
Standard allowance: 1 suitcase + 1 carry-on per passenger.
Additional or oversized luggage must be declared at booking.
We will take reasonable care in providing our services.
However, we are not liable for delays caused by events outside our control, including traffic, weather, road closures, or accidents.
To the extent permitted by law, we are not responsible for loss or damage to personal belongings.
Nothing in these terms excludes your rights under the Australian Consumer Law.
Child seats must be requested at the time of booking.
Passengers are responsible for ensuring children are properly secured in accordance with NSW regulations.
We are not liable for failure to perform due to events beyond our control, including natural disasters, pandemics, or government restrictions.
We handle personal information in accordance with our Privacy Policy.
We may contact you via phone, SMS, email, or WhatsApp in relation to your booking and services.
Phone / SMS / WhatsApp: 0405 544 311
Email: booking@teslaairporttransfers.com
These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to NSW courts.
