TeslaAirportTransfers.com (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws.

 

1. Information We Collect

We may collect personal information including:

• Name, phone number, email address
• Pickup and drop-off locations
• Booking details and travel information
• Payment details (processed securely via third-party providers)
• Communications via email, phone, SMS, or WhatsApp

We may also collect non-personal information such as:

• IP address
• Browser and device information
• Website usage data (pages visited, time spent, interactions)

2. How We Collect Information

We collect information when you:

• Make a booking
• Contact us via phone, email, WhatsApp or website
• Subscribe to updates or marketing communications
• Interact with our website

3. How We Use Your Information

We use your information to:

• Provide and manage bookings and transport services
• Communicate with you regarding your booking
• Send confirmations, updates, and service notifications
• Provide customer support
• Improve our services and website
• Send marketing communications (only where permitted)
• Comply with legal obligations

4. Payments

Payments are processed through secure third-party providers. We do not store full credit card details on our servers.

5. Sharing Your Information

We may share your information with:

• Drivers and service providers to fulfil your booking
• Technology providers (e.g. booking systems, payment processors)
• Legal or regulatory authorities where required

We do not sell your personal information.

6. Communication

We may contact you via:

• Phone
• SMS
• Email
• WhatsApp

This includes booking confirmations, updates, and relevant service communications.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

8. Access and Correction

You may request access to, or correction of, your personal information by contacting us:

Email: booking@teslaairporttransfers.com
Phone/SMS: 0405 544 311

9. Opt-Out

If you do not wish to receive marketing communications, you can opt out at any time by contacting us or following unsubscribe instructions.

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

booking@teslaairporttransfers.com
0405 544 311